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Privacy Policy


Updated June 26 2019.


Anxious to protect your personal data as well as possible, Nature et Paysage informs you by this privacy policy (hereinafter " Politique de Confidentiality ") of the way which your personal data is collected and processed.

Our Privacy Policy is intended for each of you, whether you are customers or not, members of our loyalty program or not, as well as visitors to our website (hereinafter the “Site”). It also completes the general conditions of sale of the Site and applies to all personal and browsing data collected and processed during your visit to our Site.

All the information that you may have communicated to Nature & Paysage is strictly confidential and has been implemented in accordance with the legislative provisions in force in France, in particular the regulations in order to ensure the proper application of these rules, Nature et Paysage_cc781905-5cde -3194-bb3b-136bad5cf58d_has also appointed a Data Protection Officer (DPD) who is the privileged relay of the National Commission for Computing and Liberties (CNIL).

By providing us with your personal data, you declare that you accept the terms of the Privacy Policy without reservation; Nature and Landscape being likely to make changes. In this case, a new updated version will be available in stores and published on the site Any changes will take effect immediately. You are therefore strongly encouraged to read it regularly.


1. What data do we collect from you?

During your visits to our site and/or when you register for our loyalty program, including in stores, we collect information about you on a voluntary basis. This information is either transmitted directly by you when creating your customer account on the website or when registering for the loyalty program (title, surname, first name, email address, number of your loyalty card) and/or when placing your order (postal address, billing address if different and information relating to your means of payment) and if necessary if you choose it by checking the box provided for this purpose, we can save your bank details which are however kept directly with our service provider.


2. What data is collected automatically?

When you browse our site, certain data is automatically collected by Nature et Paysage, such as the type of terminal used, its IP address, the URL address of your connections and its content. All of these elements do not, however, allow us to identify you personally, the aim being to improve your browsing experience on the site.


3. What is your personal data used for / What is it collected for?

The personal data that you communicate to us is mainly used for the following purposes:

  • management of customer accounts (creation, modification)

  • geolocation (proximity to the garden center)

  • issuance of invoices and management of outstanding payments

  • customer relationship management including complaints, product returns, after-sales service

  • Loyalty program membership

  • commercial prospecting, in particular by sending newsletters, SMS subject to your prior agreement

  • carrying out satisfaction surveys after a purchase in store or on our site or after an exchange with our customer service

  • organization of games and competitions

  • carrying out statistical studies and market studies

  • prevention and fight against fraud when paying for the order


4. How long are they kept?

Your personal data are kept for a period not exceeding the period necessary for the purposes for which they were collected. They can however be used later for statistical purposes: in this case, they will be anonymized, that is to say that the information stored will not allow you to be identified. For example, we can only keep the number of purchases made during the year or the number of times you have visited our website. They may also be kept in our archives for the time necessary to meet our legal, accounting and tax obligations and in particular to prevent possible illicit behavior after the deletion of your account.


5. To whom can your personal data be transferred?

Your personal data is communicated to the legal entities of Nature et Paysage whose computer systems are located within the European Union. In any event, Nature et Paysage ensures that each of its service providers provides an adequate level of security and complies with the French and European regulations in force.

Finally, Nature et Paysage may be required  to transfer your personal data to authorized French or foreign public authorities, in particular in order to respond to an injunction.


6. How can you access it, oppose it, renounce it?

You are in control of your personal data and therefore have multiple rights in their management. You can therefore contact us for:

–  Right of access

Ask us to obtain confirmation that we are processing personal data belonging to you and ask us for a copy of it.

– Right of rectification

Ask us to rectify, modify your personal data which is no longer up to date or inaccurate.

–  Right to erasure

Ask us to delete your personal data from our databases.

– Right of opposition

Withdraw your consent at any time to stop receiving communications from us.

–  Right to portability

You can ask us to communicate to you, in a structured and machine-readable format, your personal data or ask another data controller to communicate your data to us.

 –  Right to define directives relating to the fate of his data after his death

You can define, during your lifetime, directives relating to the storage, erasure and communication of your personal data after your death. These guidelines may be changed or revoked at any time. If you did not proceed to the communication of these directives, know that your data will be deleted within the legal deadlines. Your heirs may also exercise the rights to your data and in particular request its deletion.

To allow you to exercise your rights above, we invite you to make your request directly to our Customer Service, indicating your first and last name, e-mail and postal address, your loyalty number if necessary in order to allow the processing of your request.

You can make your request: ​

  • or by post to the following address: Nature et Paysage – Quartier le Clos, 04860 Pierrevert

  • either by e-mail to the following address:

In the event of a request to delete your data, we may be required, on the one hand, to ask you for proof such as a copy of your identity document and those in order to limit the risk of fraud and, on the other hand, to keep in our archives for the duration necessary to meet our legal, accounting and tax obligations and in particular to prevent possible illicit behavior after the deletion of your account.

You can also manage your different subscriptions yourself as follows:

To stop receiving newsletters, we invite you:

  • either click on the unsubscribe link at the bottom of each newsletter

  • or by unsubscribing via your customer account on the site by unchecking the box relating to newsletters in your subscriptions. You will find your different subscriptions in the following sections:

    • For newsletters relating to the commercial site in your customer account, space “Home” / “My personal account” / My subscriptions and click on “Modify”.

    • For communications relating to the Nature et Paysage loyalty program: in your customer account, space “Getting to know you better” / “My loyalty subscriptions”.

  • To stop receiving text messages from the Nature & Paysage loyalty program, we invite you to:

    • either to follow the “STOP SMS” procedure appearing in your SMS

    • or by logging into your customer account on the site, “Getting to know you better” / “My loyalty subscriptions” space.

  • To stop receiving postal mail from the loyalty program, we invite you to:

    • For communications relating to the Nature et Paysage merchant site: log into your customer account and go to the "Home" / "My personal account" / My subscriptions area and click on "modify" and uncheck the box relating to postal mails.

    • A connect to your customer account on the website and go to the "Get to know you better" / "My loyalty subscriptions" area.


7. Your recourse

If you notice a non-respect or a violation of your personal data, without prejudice to any other administrative or judicial remedy, you can lodge a complaint with the supervisory authority of the Member State in which you mainly reside, from your place of work or where the non-respect, the violation of your personal data has been committed. We invite you to consult the website of the Commission Nationale de l'Informatique et des Libertés to obtain additional information on your rights to appeal and the required procedure.


8. Security of your personal data

Nature et Paysage makes every effort, in particular through technical and organizational security measures, to secure your personal data.


9. Security of navigation on the site

Rest assured that Nature et Paysage makes every effort to ensure secure browsing by implementing control and security measures. However, the security and confidentiality of personal data are based on everyone's best practices. Thus, we invite you not to communicate your passwords to third parties and in general not to communicate any information likely to identify you. Systematically disconnect your customer account and your social account in the event of a linked account and close your browser windows, especially if you are using a terminal shared with other people. If you were to do so and/or not follow the recommendations above, our responsibility would not be engaged.

When you use our community spaces (customer support space, social networks, etc.), be careful and exercise good judgment.

In order to facilitate the creation and connection to your Nature et Paysage account, you have the option of linking your Nature et Paysage customer account with Facebook Connect and Google Connect. By agreeing to share certain personal data, you will be able to benefit from optimized navigation (automatic filling of your data, for example). For any information on the protection of your personal data when browsing these websites, we invite you to consult the privacy policies of each of them.


10. Securing your means of payment

For transaction security, Nature et Paysage  offers you a secure online payment system. When paying for your orders, your bank details are encrypted and transmitted in unintelligible form in accordance with the HTTPS system. Similarly, in order to strengthen the security of your payments and fight against fraud, Nature et Paysage has opted for the 3D Secure system.

Finally, our Site offers you the possibility of keeping your credit card details in order to facilitate your future purchases: if you choose this option, your information is recorded and secured in accordance with the PCI DSS system of our service provider.


11. What are cookies used for? Web beacons?

Nature and Landscape cookies

Our site is designed to be particularly attentive to the needs and expectations of our customers. This is one of the reasons why we use cookies. Cookies are small text files in alphanumeric format placed on the hard drive of your terminal by the server of the website visited or by a third-party server (advertising agency, web analytics service, etc.). They cannot contain viruses. The use of cookies on the Site allows us to optimize your browsing by allowing you to identify yourself and access your customer account, manage your shopping cart, store your orders. These cookies also allow us to personalize the offers that we offer you and the information that we send to you, as well as to carry out audience measurements on the site, by indicating to us, for example, the number of pages viewed, the number of visits to the Site as well as the activity of visitors to the site and their frequency of return.

Third-party cookies

When you access the Site, one or more cookies from third-party companies (“third-party cookies”) may be placed on your computer, tablet or smartphone. The purpose of these third-party cookies is to identify your centers of interest through the products consulted or purchased on the Internet, to generate audience measurements and to collect browsing data in order to personalize the advertising offer addressed to you by outside the Site.

The Cookies Agreement

The recording of a cookie in a terminal is essentially subject to the will of the user of the terminal, which the latter can express and modify at any time and free of charge through the choices offered to him by his navigation software. If you have accepted in your navigation software the recording of cookies in your terminal, the cookies integrated into the pages and contents that you have consulted may be temporarily stored in a dedicated space on your terminal. They will be readable there only by their issuer.

The refusal of Cookies

If you refuse the registration of cookies, or if you delete those which are registered there, you will no longer be able to benefit from a certain number of functionalities of the site which are nevertheless necessary to navigate in certain areas of our Site. This would be the case if you tried to access our content or services which require you to identify yourself as your customer account. This would also be the case when we, or our service providers, could not recognize, for technical compatibility purposes, the type of browser used by your Terminal, its language and display settings or the country from which your terminal appears to be connected. to internet. Where applicable, Nature et Paysage  declines all responsibility for the consequences linked to the degraded functioning of our services resulting from the impossibility for Nature et Paysage to record or consult the cookies necessary for their operation and that you would have refused or deleted. You can at any time choose to delete third-party cookies by following one of the following procedures, depending on the browser you are using:


If you are using Internet Explorer browser

  • In Internet Explorer, click on the “Tools” button, then on “Internet Options”;

  • Under the General tab, under Browsing history, click on “Delete…”;

  • Then tick “Cookies and website data”, then click on “Delete”;

  • Finally, click "OK" to close the "Internet Options" window More information at:

If you are using the Firefox browser

  • Open the menu and click on “History”

  • Then choose “Clear recent history”;

  • Check the “Cookies” box and click on “Delete” More information at:

If you are using the Google Chrome browser

  • Click on the menu icon “Customize and configure Google chrome”;

  • In the menu, click on “More tools”, then on “Clear browsing data…”;

  • Check the “Cookies and other site and plug-in data” box, then click “Clear browsing data”.

  • More information at:


If you are using the Safari browser

  • In your browser, choose the Edit menu > Preferences;

  • Click on “Security”;

  • Click on “Show cookies”;

  • Select the cookies you wish to delete and click on “Delete” or “Delete all”; after deleting the cookies, click on “Done”.

  • More information on:

On smartphone or tablet

If you are using an iOS (Apple) smartphone or tablet

  • Go to the "Settings" application, then click on "Safari", then on "Clear history and site data".

If you are using an Android smartphone or tablet (Google)

  • Go to the "Internet" application, then click the Menu button on your device and choose "Settings". Go to “Privacy and security”, then click on “Delete all cookies”.

Web beacons

Certain pages of the Site may contain web beacons which make it possible to count the number of visitors to the site and/or provide Nature et Paysage with a certain number of indicators. These web beacons can be used with some of our partners, in particular to measure and improve the effectiveness of the site. In any case, the information obtained via these beacons is strictly anonymous and makes it possible to gather statistics on the frequentation of certain pages, in order to serve you better.


You expressly agree to use the Site at your own risk and exclusive responsibility. The Site may include links to other websites or other internet sources. Insofar as Nature et Paysage  cannot control these sites and external sources, it cannot be held responsible for the provision of these sites and external sources, and declines all responsibility for the content, advertisements, products, services or other materials available on or from such external sites or sources. Moreover, Nature et Paysage cannot be held liable for proven or alleged damage or loss, consecutive or in connection with the use or the fact of having trusted the content, goods or services available on these sites or external sources.

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